CARMEN GIFT CARD

It can happen that a product is out of stock. If you cannot find the product you are looking for on our website, you can contact us by watsaap or by email at customercare@gmail.com, one of our lovely team will assist you. We may re-order it for you or propose a similar product.

Once your purchase is completed, you will receive an order confirmation e-mail where you will find your CARMEN order number.

Your order will also be associated on your customer profile in our website. If you are having trouble finding your order number, please contact us at customercare@carmen.com, please mention your purchaser name and e-mail.

We ship worldwide except for these countries: xxx.

Please contact us directly.

We do not ship to PO Boxes, APO or FPO address.

We are using FEDEX and DHL, UPS and our local agent to deliver orders. Orders are delivered from Monday to Saturday

We may not guarantee the cancellation of your order, if this one has already been processed. Please contact us by whatsapp or by email at customercare@carmen.com, please mention “urgent : cancel my order” and indicate your name, phone and order number. If the order was not sent out when our team read your request, then we may be able to cancel it.

Once your order is confirmed, we will not be able to cancel your order.

If you do not want to receive your purchase, please refuse it upon delivery. It will be returned to us and we will be able to refund it once we received it. Shipping cost will be deducted. In case you are shipping outside UAE, in case of any additional custom fees, these will be also deducted from your purchase amount.

Once the order is shipped, we will be unable to change the delivery address. You can try to request the address change on the carrier’s website. CARMEN will not be responsible for any extra charge due to that change.

Your purchase will be dispatched within 2 business days unless the order includes items available in pre-order.

Delivery time will depend on where you are located, our shipping partners and the service of your choice.

General Delivery Information:
• Delivery times are for in stock products only.
• All deliveries are tracked and some must be signed for.
• Please be aware that UAE public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process.
• Please note we are unable to deliver on Bank Holidays.
• Our Signature Gift Packaging can be added at checkout for £3.95.

We offer free shipping to all UAE and for all order above xxx amount

For other countries, please see below the shipping cost in your local currency:

Shipping Zone – expected delivery time – carrier – price – free on orders over (ref to Harpers online)

CARMEN will send you an email including the tracking number when your order is dispatched. You can use this number to track your order on the website of our carried (as identified in our email).

If you log in online to your CARMEN Account, you may also follow your delivery by selecting My Account and click on My Orders.

If you are purchasing from countries outside UAE, please note that if applicable, custom fees, added VAT and countries of destination handling fees are the receiver’s responsibility and may vary from country of destination

Very quick and easy! As a CARMEN client, product purchased on carmen.com may be exchanged or returned to Carmen or at one of our CARMEN Boutique, up to 30days from the date of receipt.

We will accept items in their original conditions - unused, no mark, broken pieces, wear marks - and accompagnied by the original CARMEN packaging accompanied with the proof of purchase.

To locate a CARMEN store, please visit our store location page. There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Important note:

If the items do not reach us in the conditions mentioned above or are shipped after 30days from receipt, we will not be able to process refund or store credit.

We offer free return to all UAE or CARMEN is not responsible for the
carrier fees for exchanges and returns. You may use your preferred carrier with tracking services and insurance to secure your package. CARMEN will not be responsible for any loss or damages during the transportation

SALES PERIOD special return conditions (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Exchange and return to CARMEN online:

To submit a return/exchange please click here RETURN AND EXCHANGE FORM

Return your item in its original packaging to:
CARMEN address:
Phone: xxxxx

If you choose to return your item with a shipping tracking number, please notify us by email to : customercare@carmen.com

We will process your request within 5 business day after receiving your items.

After received your item, we will notify you of the approval or rejection of your refund/exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow up to 20 business days for your return package to reach our address depending on your location.

Exchanges and returns to a CARMEN boutique (Dubai – Paris):

Simply visit one of our boutiques with the item you wish to exchange or return. The refund will be issued by cash or card within 24h to 48h after we received your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you return your item by mail to CARMEN the refund will be issued within 5 business days after the returned product has been delivered to our warehouse for inspection, via the original method of payment by the customer. If you return your product to one of our stores, the refund will be issued by cash the same day after the returned item has been returned to the store.

For any questions, do not hesitate to emailus at customercare@carmen.com or contact our customer service online.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at carmencustomercare@gmail.com

If you receive a proven defective item or defect happens within the warranty period, we will be able to provide a CARMEN Credit in its value, so you can get a replacement. Please contact us at customercare@carmen.com

If the item is broken or defective after 180 days or 365 days period, after you received your order, CARMEN will not be responsible for their replacement or repair. CARMEN is not responsible for lost items, within the exchange period or after.

We only replace items if they are defective or damaged.If you need to exchange it for the same item, send us an email at carmencustomercare@gmail.

Send your item to:

CARMEN Kiosk, The Beach, opposite JBR, front of Roxy cinema, DUBAI , DU, United Arab Emirates.

We use SSL technology, which allows us to encrypt sensitive information. Our HTTPS certified site is therefore unable to read your information, whether it is your first and last name or your payment information.

We accept credit cards (Visa, Mastercard and American Express).

Our jewelry, unless specified in the product description, are made of 92 sterling silver, 18K 3microns gold plated and Stainless steel. They do not contain nickel and are long lasting.

Part of our jewellery are real stones, it will be mention in the product description.

We have also a jewellery collection with teinted glass, for its beautiful color in transarency and a Swarovsky Crytals collection.

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Each ring product page includes a size guide